SHIPPING ZONE
We offer worldwide shipping..
ESTIMATE TIME OF ARRIVAL
The estimated time of arrival for your order depends on two main factors:
Handling time:
The time between placing an order and when it is prepared for shipment is referred to as handling time. This typically ranges from 2 to 4 business days, depending on the type of product.
-
Apparel (T-shirts, Hoodies, Ladies’ T-shirts, etc.): 2–4 business days
-
Mugs: 1–3 business days
Transit Time:
-
United States Orders
For domestic orders, we work with a range of carriers depending on the delivery location. Our primary carriers include DHL eCommerce, USPS, and UPS. Most packages are delivered through the USPS local post office system, with an average transit time of 5–7 business days. -
International Orders
For international shipments, packages are typically sent via DHL eCommerce and then handed off to the local postal service in the destination country. The average delivery timeframe for international orders is approximately 20–25 business days.
NOTE:
-
Customers acknowledge that all delivery times are estimates and may vary due to unforeseen circumstances.
-
Orders will only be processed with a complete and accurate shipping address. Incomplete or invalid addresses may cause delays in processing and delivery. We strongly recommend double-checking your shipping details during checkout.
-
All shipments include a tracking link, allowing you to monitor the status and progress of your delivery.
SHIPPING RATE
-
The shipping fee is $4.99 for the first item in your order.
-
For orders with multiple items, an additional $2.50 will be applied for each item beyond the first.
INVALID SHIPPING ADDRESS
-
All shipping addresses are verified before processing using USPS address validation data. If your address is found to be invalid or incomplete, your order will be placed on hold until we receive confirmation from you.
-
We reserve the right to cancel the order if no response is received within a reasonable timeframe. Should any issues arise with your shipping address, we will contact you via the email provided in your order confirmation.
-
To avoid delays, please ensure that all delivery information is complete and accurate by double-checking your details at checkout.
-
Packages cannot be delivered to invalid addresses and will be returned to us. In such cases, we do not offer re-shipping, as all payments are processed as one-time transactions, and we do not retain your payment information for additional charges.
SHIPMENT DELAYS
We are committed to delivering your items as quickly as possible; however, please be aware that unforeseen circumstances may occasionally result in delays. We sincerely apologize for any inconvenience and appreciate your patience.
Possible causes of delays include:
-
Supplier or carrier issues beyond our control
-
Holiday seasons, when shipping volumes are significantly higher
-
Customs clearance for international orders, which may extend delivery times
ITEM NOT RECEIVE
If the estimated delivery timeframe has passed and you have not received your order, please follow these steps:
-
Check the tracking status using the link provided in your shipping confirmation email.
-
If the status shows “Delivered”, check your mailbox and any safe drop-off locations where the carrier may have left your package.
-
If you cannot locate the package, contact the carrier directly to file a claim.
-
If the tracking status shows the package is still in transit, please allow an additional 2–3 business days before reaching out to us.
-
If you missed the delivery, contact the carrier to arrange a pickup or schedule a re-delivery.
Refunds & Replacements:
-
For U.S. Orders: If your package has not been delivered within 20 days from the shipping date, you may request a refund or replacement.
-
For International Orders: If your package has not been delivered within 35 days from the shipping date, you may request a refund or replacement.
HNPCOMMERCE LLC
Address: 1942 Broadway Ste 314C, Boulder, CO 80302
Email: [email protected]
Phone: +1 8147703143