Dear our beloved customers,

Thank you for visiting our store and placing an order with us. We truly appreciate your trust and want to assure you that we are committed to delivering not only high-quality products but also exceptional customer service. However, we understand that occasional mistakes or unexpected issues may arise.

To ensure transparency and fairness, we have created this Refund Policy to guide you through the process in the event of any issues with your order. We kindly ask that you read this policy carefully before making a purchase so that you are fully informed of your rights and responsibilities.

BUYER CANCELLATION

We understand that online shopping, especially from mobile devices with limited screen space, can sometimes result in accidental clicks or changes of heart. If you wish to cancel your order after purchasing, please contact us within 24 hours using the details provided at the bottom of this page to submit your cancellation request.

REFUND/REPLACEMENT

Eligible for Refund or Replacement:

  • Defective or Damaged Items: If the product is damaged or defective upon receipt.

  • Incorrect Items Received: If the wrong size, color, or design is shipped.

Ineligible for Refund or Replacement:

  • Change of Mind: You may request a cancellation within 24 hours of placing your order. After this period, we cannot accept cancellations for this reason.

  • Wrong Size Selected: Each product includes a detailed size chart to help you select the correct size. We cannot be held responsible for selecting the wrong size.

  • Customer Responsibility Issues: We cannot accept returns or refunds for personal circumstances, such as providing an incorrect shipping address or mishandling the product after delivery.

How to process a return/replacement

  • Contact Us: Reach out within the valid timeframe. Requests made more than 14 days after the delivery date will not be considered.

  • Provide Photo Evidence: Include clear, focused photos of the product that show the defect or issue.

  • Allow Time for Review: Please allow 2-3 business days for us to review your request.

  • Check Your Email: We will notify you of our final decision and provide the next steps for either a return, replacement, or other resolution.

Return Process:

  • Refund: If you opt for a return, we will process your refund within 1–3 business days after confirmation. The refunded amount should appear in your account within 3–5 business days, depending on your bank’s processing time. If you do not receive the funds after this period, please contact us immediately.

Replacement Process:

  • Replacement: If you choose a replacement, we will send you a new product. Please note, the replacement item will be of equal or lesser value than your original purchase.

CUSTOMER SERVICE CHANNEL

We are happy to assist you through the following methods:

  • Email Support: Please send us an email to [email protected] with the subject line: Order ID + Your Name + Issue Description.

  • Preferred Method: We recommend contacting us via email for better management and follow-up on your issue.

Thank you for shopping with us!

Best regards,
HNPCOMMERCE LLC
Address: 1942 Broadway Ste 314C, Boulder, CO 80302
Email: [email protected]

Phone: +1 8147703143

 

 

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